First most
advertising is not effective, and the condescending part of it is like a giant
iceberg of old media attitude that is gradually shifting, especially with the
impact of social media on the whole advertising world.
Old school
advertising tends to be condescending because that's the way it was done and
it's hard to get the old dog to learn new tricks for one, but more importantly
because of the poisonous attitude among advertisers that their audience is
stupid and needs to be manipulated, a pervasive attitude that is hard to get
rid of, and is not just limited to the old school advertisers.
I do think it
can be more effective by being less condescending, because in the old media and
the old days when brands ruled, people followed them almost blindly. Those days
are gone, but the old habits are not.
While this is
keeping it pretty simple, I think you see companies like Apple using wit as
Craig Weiland so rightly says, to make it memorable. and they have always had a more positive/less
condescending attitude towards their audience, that these people are smart
(Think Different), and even in their anti-Windows ads from a few years ago,
they smartly used the condescending character of the windows user as opposed to
the smart, younger, hip user who doesn't need the old advertising attitude,
almost recognizing the audience as smart and in control.
In an
advertising world increasing mobile and driven by social recommendations and
friendships, I see that old approach less successful, it just takes a company
willing to take the risk, because in advertising, it's easy to sell, the
audience is stupid argument...or at least it used to be.
It probably depends
on whether it is hitting its intended target. If ads written to speak to a
certain age group are viewed by someone outside that group, then there will be
a 'misfire' and that will result in either the viewer feeling put off by the ad
or just ignoring it completely.
I did my thesis
on the efficacy of targeting specific generations with advertising, and found
that if an ad designed to be viewed by Boomers is viewed by Gen Xers or Ys, the
Xers and Ys would respond very negatively to it. One person I interviewed, a
professional art director for a major Chicago ad agency, claimed there was a
campaign on billboards around Chicago that were clearly aimed for a demo older
than her, but she was infuriated by its tone and message, such that she
developed an animosity towards the brand in general. The ads in question had
nothing to do with her as a consumer, as she was outside the target demo. But
of course she saw them, and had a highly negative reaction. Meanwhile people
who were in the intended demographic were shown the same ad series and
responded positively to it.
There's been a
faddish tendency over the last decade for advertisers to attempt to engage
viewers with a personal question (Capital One: "What's in YOUR
wallet?"). Perhaps this is effective, but to me it's just blatant
marketeering which I find annoying, for the reasons Cate mentions. ("Why
do you care? Are you even listening to me?") It's a cheap trick. The most
effective advertising, to me, is not second-person at all, and delivers a succinct
and tightly composed message with as little nonsense as possible. If it's
delivered with wit, it's easier to swallow and remember.
We're hearing a
lot about this around social marketing. The Gap, for example, is doing a decent
job (generally) but should stop asking things like "What's your favorite
color?" It's not that fans and followers don't want to answer the
question, they just don't believe that The Gap really cares or is really
listening. Who cares? What are you going to do with my opinion? Those things need to be communicated or,
yeah, it's condescending and the consumers is too smart for that.
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